SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EcoNewLife (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://econewlife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got socks. The truth waited 25 days. The color corresponds to the declared, the quality is good, in general the socks are pretty.
Delivery Since payment is 22 days. Great packaging. Good for gift.
They're great. That's the second time I 've asked for some. They arrive in perfect condition, well-packed and are super comfortable. Delivery on time. I will definitely ask for them again.
They're very comfortable and non-slip.
Exact to description, they look good material and very cute color, I bought the blue one and it's very nice. The size is standard, it is for a foot size 35-37 Spain.
Cool socks. The foot is shaggy. At 38 Russian size sat well.
I order the second time. Delivery less than a month. Goods are quality. Recommend
Like in the pictures and very comfortable. They perform the non-slip function and look very nice. I recommend it.
Beautiful, thick, soft, sticky to the rug well
I love it, it looks phenomenal, it has grip. Hoping to test it to buy me in other colors.
They're exactly the same as the picture. Perfect size. Good adhesion to the floor and mat to practice yoga
Valid for girls. My daughter spends a 31 and fits her perfectly.
The socks look good quality, they have arrived without problems, no damage. They're very comfortable, I think the size fits, they're elastic, but for sizes higher than a 38-39 they may be small (to me they are fair and I use A 37-38 Spanish size). He arrived fast, took about 3 and a half weeks. I recommend them.
corresponds to the picture and description. fits european 39 easily. thanks a lot
Super, my daughter took it right away. I will order more
Very happy with very warm socks and fast shipping thanks to store I recommend good grip for yoga
Exactly as futo is worth a lot for yoga or eastern non-slip dance, recommended Thank you store
Very nice and they hold very well.
Socks are quality, the seams are normal, the size 37 sat well, but the rubber bands tighten the legs very tightly. They really do not slip, they will fit for classes. The product was shipped quickly, I recommend and the store.