SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of EcoNewLife (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://econewlife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good backpack, but it's not 20 liters, but a maximum of 15. Delivery to Moscow month
Everything is fine, light, thin, roomy!
The backpack is very compact in the folded form and roomy in the unfolded. Quality is good. Delivery 2 weeks.
It's exactly as described, although it is smaller than is seen in the store's images. However, it does its job. Now it just needs to be used to see if it's durable.
Khlipenky, but you do not have to expect another for such a price. So norms! In decatlon, the same plan can be bought for 200R.
I expected that it would be worse quality, but... The backpack costs its money, vrazit a lot, it sits well, all the seams are normally stitched. Thanks store
Backpack looks flimsy. Loaded until up to 4 kg, more, subjective can not stand. Lightning is flimsy and her tongue is small, it is necessary to cling a trench to grab. The seams are weak. The full price of the backpack is not worthy. Since it cost $0.14, it's the top for your money.
I liked the backpack. In the summer to the beach, that's it. Towel, swimsuit, water bottle put. More alas... Shahs are sewn acuratally. The place takes up little.
# Shipping at 01-10-2020 The 05-11-2020 In 35 days shipping to Austria the went quickly Super quality just like on the photo Is arrived at 21-10-2020 in the Austrian Post branch Needs for 5 km to my home the package 15 days shipping with the Austrian post where it most 21-10-2020 arrived The had no aircraft to deliver instead is it with the 0.001 PS vehicle has been shipped Usually if it shipping has been from 10.000 km distance I receive it in about 14 days with free free or mini shipping fee Had a display at the police make and have after a couple days my package of the Austrian Post receive Because the Post Office workers the package keep have without Display I don't receive
I ordered three. Came whole, without jambs. Light, convenient. Plastic carabiner is disgusting. Seams inside are single, I think, if you immediately sew the bake and process, it can even last a long time. Straps are sewn twice. There is no carrying handle on top
It came a little more than a month, everything is fine
Cool backpack, very compact. Convenient to put in your pocket and get when necessary. Pretty roomy. Pomyutaya of course after the cover, but it's not surprising, it's so clueless rolled, nothing terrible, I think if you fill it, it will align. The cover for it is fastened inside the backpack, so it will not be lost.
The backpack is good) the city is small, and about 'This will allow nibilish torch'. To get rospakovka on a wet YouTube channel tetani Mishchenko.
I liked the backpack very much. Exceptionally compact in the assembled video and quite roomy at the same time. Recommend.
Very very good emergency backpack. Will strap it to my e-scooter. I need a backpack after shopping and I never have it with me :) Fits well to 100kg 175cm big guy. Not extremely tiny. Can handle 5-10kg (no sharp objects). Material is thin. Does not breathe well so maybe even good in rain.
A good bag, compact durable. Belgium got here in a couple of weeks. There are no complaints about quality. Thank the store for the good item.
Fire, gets into a bag, like not a dragon, you can take, went a month to Ryazan
Backpack is not bad for such a price, but. The inner seams and edges of the fabric are untreated. So if you want to carry something heavier than a dozen handkerchief, you have to work it out.
Компактный рюкзачок. Очень тонкий материал, посмотрим как будет носиться. Ляшко понравились, не просто стропы, а сетка. Для бутылки воды, полотенца и перекуса - хорошо! Перегружать я думаю его не стоит. Доставка быстрая.
Very compact and comfortable backpack. I recommend.